Privacy Policy

1. INTRODUCTION

Tomecaetty International Services (“company,” “we,” “our,” or “us”) values your privacy. This privacy policy explains how we collect, use, and protect your personal information when you visit our website (www.tomecaetty.com) and use our services. By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

2. INFORMATION WE COLLECT

We may collect personal and non-personal identification information from users in various ways, including when they visit our website, make a booking, or engage with our services.

Personal Identification Information

We may collect personal identification information from users in a variety of ways in connection with activities, services, features, or resources we make available on our site. Users may visit our site anonymously. We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personally identifiable information, except that it may prevent them from engaging in certain Site-related activities. Personal identification information may include name, email address, phone number, billing address, and payment details, collected voluntarily when users submit information through our site.

Non-Personal Identification Information

We may collect non-personal identification information about users whenever they interact with our site. Non-personal identification information may include the browser name, the type of computer, and technical information about users’ means of connection to our site, such as the operating system and the internet service providers utilized, and other similar information.

Web Browser Cookies

Our site may use “cookies” to enhance user experience. Users’ web browsers place cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies or to alert them when cookies are being sent. If they do so, note that some parts of the site may not function properly.

3. HOW WE USE YOUR INFORMATION

We may use the collected information for:

• Providing and improving our services.
• Processing bookings and payments.
• Sending transactional and promotional communications (if consented to).
• Ensuring security and fraud prevention.
• Complying with legal obligations.

4. DATA RETENTION POLICY

We retain personal data only as long as necessary to fulfill the purposes outlined in this privacy policy or to comply with legal requirements. Users may request deletion of their data, subject to legal and operational requirements.

5. HOW WE PROTECT YOUR INFORMATION

We adopt industry-standard data collection, storage, and security measures to prevent unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our site.

6. SHARING YOUR INFORMATION

We do not sell, trade, or rent users’ personal identification information to others. However, we may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. We may also share information with:

• Service providers who assist in business operations, such as payment processing and customer support.
• Legal authorities when required by law.
• Business partners in an aggregated, non-personally identifiable manner for analytical purposes.

7.  CONTACT, ACCOUNT, AND PROFILE INFORMATION

Such as your first name, last name, phone number, postal address, email address, date of birth, and profile photo, some of which will depend on the features you use.

8.  IDENTITY INFORMATION

Where appropriate, we may ask you for an image of your government-issued ID document(s), passport, national ID card, tax ID, or driving license (in accordance with applicable laws) or other verification information, such as your date of birth, address, email address, phone number, or digital identity, and/or a selfie when we verify your ID. If a copy of your ID is provided to us, we will obtain information from your ID.

9.  PAYMENT TRANSACTION INFORMATION

Such as payment account, credit card information, bank account information, payment instrument used, date and time, payment amount, payment instrument expiration date, PayPal email address, your address, and other related transaction details.

10.  INFORMATION YOU CHOOSE TO GIVE US

You can choose to provide us with additional personal information, including: additional profile information such as gender, preferred language(s), city, personal description, and any additional profile information you provide.

11. BIOMETRIC INFORMATION

Such as facial recognition data derived from photos and identification documents you submit for verification, where offered and with your consent where required by applicable law.

12. COMMUNICATIONS INFORMATION

Such as email, call, message, SMS, and text information where delivery is enabled on or through the email address. Communication information may also include call recordings and transcripts consistent with the requirements under applicable law, and other log information like your phone number, calling-party number, receiving-party number, account name, email address, forwarding numbers, time and date of communications, duration of communication, routing information, and the types and volumes of communications.

13. USER-GENERATED CONTENT

Such as any photos, videos, and other content you choose to provide.

14. SUPPORT INFORMATION

Such as call recordings and transcripts consistent with the requirements under applicable law, chat information, and messages collected to provide customer support services, including investigating and responding to user concerns and monitoring and improving our support processes.

15. OTHER INFORMATION

Such as when you fill in a form, add information to your account, respond to surveys, participate in research, post to community forums, participate in promotions, import or manually enter address book contacts, provide your address and/or geolocation, provide business information, or share your experience with us. This may include health information if you choose to share it with us.

16. INTERNATIONAL DATA TRANSFERS

If you access our services outside Nigeria, your data may be transferred and processed in other jurisdictions with different data protection laws.

17. SECURITY MEASURES

We implement technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse.

18. CHILDREN’S PRIVACY

Our services are not intended for individuals under 18. We do not knowingly collect personal data from minors.

19. YOUR RIGHTS

You have the right to:

• Request access to or deletion of your personal data.
• Opt-out of marketing communications.
• Restrict processing in certain circumstances.

20. THIRD-PARTY LINKS

Our website may contain links to third-party sites. We are not responsible for their privacy policies or practices.

21. UPDATES TO THIS POLICY

We may update this privacy policy from time to time. Changes will be posted on this page with the updated revision date. Continued use of our website signifies acceptance of these changes.

22. MODIFICATION OF SERVICES

We reserve the right to modify, suspend, or discontinue any aspect of our services.

23. INDEMNIFICATION

Users agree to indemnify and hold Tomecaetty International Services harmless from any claims or damages resulting from their use of our platform.

24. TERMINATION OF USE

We may terminate accounts violating our policies without prior notice.

25. YOUR ACCEPTANCE OF THESE TERMS

By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.

26. CONTACT US

For inquiries about this privacy policy, please contact us at info@tomecaetty.com.